Exceptional 24/7 Support for Your Technology Needs
Plan Options Crafted for Your Convenience
System monitoring. We proactively monitor the health of your smart home and frequently identify potential issues before they impact your experience.
Effortless Support, Every Step of the Way
Friendly & Effective 24/7 Remote Support
Fast & Reliable On-Site Support
Service Designed Around You
Fast, Reliable Resolution
Always Available. Always Professional.
Comprehensive System Monitoring
Enjoy proactive care for all of your connected technology systems. Imagine having someone monitor the health of your system remotely, addressing potential issues before they cause disruption. With Vibes, we do just that, often resolving minor problems before they escalate, without ever needing to step into your home.
Exceptional Value for Our Members
Choose the Level of Support That’s Right for You
Signature
- Skip the line, every time
- Proactive System Monitoring
- Prioritized Appointment Scheduling
- Nights + Weekends – On-site Appointments*
- 2 × Annual Tech Reviews
- Discount on Service Labor
- Same/Next Day On-site Support
- Remote appointments with Adv Support
- Unlimited 24/7 Remote Support
- 10 Min. Response from Remote Support
Proactive
- Proactive System Monitoring
- Prioritized Appointment Scheduling
- Nights + Weekends – On-site Appointments*
- 1 × Annual Tech Review
- Discount on Service Labor
- Same/Next Day On-site Support
- Remote appointments with Adv Support
- Unlimited 24/7 Remote Support
- 30 Min. Response from Remote Support
Priority
- Prioritized Appointment Scheduling
- Nights + Weekends – On-site Appointments*
- 1 × Annual Tech Review
- Discount on Service Labor
- Same/Next Day On-site Support
- Remote appointments with Adv Support
- Unlimited 24/7 Remote Support
- 30 Min. Response from Remote Support
Essentials Plus
- Remote appointments with Adv Support
- Unlimited 24/7 Remote Support
- 60 Min. Response from Remote Support
Not interested in remote support, urgent response, discounted rates, and other membership benefits?
On-site only support is available to non-members during normal business hours. All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply.